Comparing the Generalizability of Online and Mail Surveys in Cross-National Service Quality Research
To compare the generalizability of online and mail surveys in a cross-national service quality study, the authors use G-theory and find a comparable level of generalizability, though online surveys benefited from considerably lower costs. This article contributes to the current comparison of the res...
| Veröffentlicht in: | Marketing Letters. - Springer Science + Business Media. - 17(2006), 2, Seite 119-136 |
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| Format: | Online-Aufsatz |
| Sprache: | English |
| Veröffentlicht: |
2006
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| Zugriff auf das übergeordnete Werk: | Marketing Letters |
| Schlagworte: | Online marketing research Response quality Generalizability theory Mathematics Applied sciences Business Economics |
| Zusammenfassung: | To compare the generalizability of online and mail surveys in a cross-national service quality study, the authors use G-theory and find a comparable level of generalizability, though online surveys benefited from considerably lower costs. This article contributes to the current comparison of the response quality between online and mail surveys. Furthermore, the authors illustrate how G-theory can be used to compare online and mail surveys and take data collection costs into account. Important implications include the process and results of comparing two survey modes and the effects for service research. |
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| ISSN: | 1573059X |