The nature of front-line service work: distinctive features and continuity in the employment relationship

The nature of front-line service work: distinctive features and continuity in the employment relationship

Empirical studies increasingly reflect the importance of service work in the economy. This article analyses the implications of this evolution for theories of work and employment. It critically reviews some key notions that are taken for granted in the research literature on service work and elabora...

Ausführliche Beschreibung

Bibliographische Detailangaben
Veröffentlicht in:Work, Employment & Society. - SAGE Publications. - 27(2013), 3, Seite 433-450
1. Verfasser: Bélanger, Jacques (VerfasserIn)
Weitere Verfasser: Edwards, Paul
Format: Online-Aufsatz
Sprache:English
Veröffentlicht: 2013
Zugriff auf das übergeordnete Werk:Work, Employment & Society
Schlagworte:Economics Social sciences Business
LEADER 01000caa a22002652 4500
001 JST107069474
003 DE-627
005 20240624164735.0
007 cr uuu---uuuuu
008 240126s2013 xx |||||o 00| ||eng c
035 |a (DE-627)JST107069474 
035 |a (JST)24442303 
040 |a DE-627  |b ger  |c DE-627  |e rakwb 
041 |a eng 
100 1 |a Bélanger, Jacques  |e verfasserin  |4 aut 
245 1 4 |a The nature of front-line service work: distinctive features and continuity in the employment relationship 
264 1 |c 2013 
336 |a Text  |b txt  |2 rdacontent 
337 |a Computermedien  |b c  |2 rdamedia 
338 |a Online-Ressource  |b cr  |2 rdacarrier 
520 |a Empirical studies increasingly reflect the importance of service work in the economy. This article analyses the implications of this evolution for theories of work and employment. It critically reviews some key notions that are taken for granted in the research literature on service work and elaborates an alternative conceptual model. A deeper understanding of service work is possible only if the worker-customer interaction is conceived as part of the social structure that shapes it, namely the employment relationship. This article throws light on the interconnections between management control and customer demands and suggests that these have a mutually reinforcing effect which puts pressure on employees. It insists on both the distinctive features of front-line service work and the founding principles of the employment relationship that still apply beyond such categories. 
650 4 |a Economics  |x Economic disciplines  |x Labor economics  |x Employment 
650 4 |a Economics  |x Economic disciplines  |x Labor economics  |x Employment  |x Occupations  |x Medical personnel  |x Nurses 
650 4 |a Economics  |x Microeconomics  |x Economic utility  |x Use value 
650 4 |a Economics  |x Economic research  |x Economic analysis  |x Economic value 
650 4 |a Economics  |x Economic disciplines  |x Labor economics  |x Labor 
650 4 |a Economics  |x Economic theory  |x Capitalism 
650 4 |a Social sciences  |x Population studies  |x Human populations  |x Persons  |x Consumers  |x Customers 
650 4 |a Social sciences  |x Human geography  |x Workplaces 
650 4 |a Business  |x Business operations  |x Operations management 
650 4 |a Business  |x Business administration  |x Corporate communications  |x External corporate communications  |x Marketing  |x Marketing strategies 
655 4 |a research-article 
700 1 |a Edwards, Paul  |e verfasserin  |4 aut 
773 0 8 |i Enthalten in  |t Work, Employment & Society  |d SAGE Publications  |g 27(2013), 3, Seite 433-450  |w (DE-627)320400549  |w (DE-600)2000042-X  |x 14698722  |7 nnns 
773 1 8 |g volume:27  |g year:2013  |g number:3  |g pages:433-450 
856 4 0 |u https://www.jstor.org/stable/24442303  |3 Volltext 
912 |a GBV_USEFLAG_A 
912 |a SYSFLAG_A 
912 |a GBV_JST 
912 |a GBV_ILN_11 
912 |a GBV_ILN_20 
912 |a GBV_ILN_22 
912 |a GBV_ILN_23 
912 |a GBV_ILN_24 
912 |a GBV_ILN_26 
912 |a GBV_ILN_31 
912 |a GBV_ILN_32 
912 |a GBV_ILN_39 
912 |a GBV_ILN_40 
912 |a GBV_ILN_60 
912 |a GBV_ILN_62 
912 |a GBV_ILN_63 
912 |a GBV_ILN_65 
912 |a GBV_ILN_69 
912 |a GBV_ILN_70 
912 |a GBV_ILN_73 
912 |a GBV_ILN_74 
912 |a GBV_ILN_90 
912 |a GBV_ILN_95 
912 |a GBV_ILN_100 
912 |a GBV_ILN_101 
912 |a GBV_ILN_105 
912 |a GBV_ILN_110 
912 |a GBV_ILN_120 
912 |a GBV_ILN_121 
912 |a GBV_ILN_138 
912 |a GBV_ILN_150 
912 |a GBV_ILN_151 
912 |a GBV_ILN_152 
912 |a GBV_ILN_161 
912 |a GBV_ILN_165 
912 |a GBV_ILN_171 
912 |a GBV_ILN_187 
912 |a GBV_ILN_206 
912 |a GBV_ILN_213 
912 |a GBV_ILN_224 
912 |a GBV_ILN_230 
912 |a GBV_ILN_250 
912 |a GBV_ILN_281 
912 |a GBV_ILN_285 
912 |a GBV_ILN_293 
912 |a GBV_ILN_370 
912 |a GBV_ILN_374 
912 |a GBV_ILN_375 
912 |a GBV_ILN_602 
912 |a GBV_ILN_636 
912 |a GBV_ILN_647 
912 |a GBV_ILN_702 
912 |a GBV_ILN_2001 
912 |a GBV_ILN_2003 
912 |a GBV_ILN_2005 
912 |a GBV_ILN_2006 
912 |a GBV_ILN_2007 
912 |a GBV_ILN_2008 
912 |a GBV_ILN_2009 
912 |a GBV_ILN_2010 
912 |a GBV_ILN_2011 
912 |a GBV_ILN_2014 
912 |a GBV_ILN_2015 
912 |a GBV_ILN_2018 
912 |a GBV_ILN_2020 
912 |a GBV_ILN_2021 
912 |a GBV_ILN_2025 
912 |a GBV_ILN_2026 
912 |a GBV_ILN_2027 
912 |a GBV_ILN_2031 
912 |a GBV_ILN_2034 
912 |a GBV_ILN_2036 
912 |a GBV_ILN_2037 
912 |a GBV_ILN_2038 
912 |a GBV_ILN_2039 
912 |a GBV_ILN_2043 
912 |a GBV_ILN_2044 
912 |a GBV_ILN_2048 
912 |a GBV_ILN_2049 
912 |a GBV_ILN_2050 
912 |a GBV_ILN_2055 
912 |a GBV_ILN_2056 
912 |a GBV_ILN_2057 
912 |a GBV_ILN_2059 
912 |a GBV_ILN_2061 
912 |a GBV_ILN_2064 
912 |a GBV_ILN_2065 
912 |a GBV_ILN_2068 
912 |a GBV_ILN_2070 
912 |a GBV_ILN_2086 
912 |a GBV_ILN_2093 
912 |a GBV_ILN_2098 
912 |a GBV_ILN_2106 
912 |a GBV_ILN_2107 
912 |a GBV_ILN_2108 
912 |a GBV_ILN_2110 
912 |a GBV_ILN_2111 
912 |a GBV_ILN_2112 
912 |a GBV_ILN_2113 
912 |a GBV_ILN_2116 
912 |a GBV_ILN_2118 
912 |a GBV_ILN_2119 
912 |a GBV_ILN_2122 
912 |a GBV_ILN_2125 
912 |a GBV_ILN_2129 
912 |a GBV_ILN_2143 
912 |a GBV_ILN_2144 
912 |a GBV_ILN_2145 
912 |a GBV_ILN_2147 
912 |a GBV_ILN_2148 
912 |a GBV_ILN_2152 
912 |a GBV_ILN_2153 
912 |a GBV_ILN_2158 
912 |a GBV_ILN_2190 
912 |a GBV_ILN_2193 
912 |a GBV_ILN_2232 
912 |a GBV_ILN_2336 
912 |a GBV_ILN_2446 
912 |a GBV_ILN_2470 
912 |a GBV_ILN_2472 
912 |a GBV_ILN_2507 
912 |a GBV_ILN_2522 
912 |a GBV_ILN_2548 
912 |a GBV_ILN_2705 
912 |a GBV_ILN_2889 
912 |a GBV_ILN_2890 
912 |a GBV_ILN_2949 
912 |a GBV_ILN_2950 
912 |a GBV_ILN_4012 
912 |a GBV_ILN_4035 
912 |a GBV_ILN_4037 
912 |a GBV_ILN_4046 
912 |a GBV_ILN_4112 
912 |a GBV_ILN_4125 
912 |a GBV_ILN_4126 
912 |a GBV_ILN_4238 
912 |a GBV_ILN_4242 
912 |a GBV_ILN_4246 
912 |a GBV_ILN_4249 
912 |a GBV_ILN_4251 
912 |a GBV_ILN_4277 
912 |a GBV_ILN_4305 
912 |a GBV_ILN_4306 
912 |a GBV_ILN_4307 
912 |a GBV_ILN_4313 
912 |a GBV_ILN_4322 
912 |a GBV_ILN_4323 
912 |a GBV_ILN_4324 
912 |a GBV_ILN_4325 
912 |a GBV_ILN_4326 
912 |a GBV_ILN_4328 
912 |a GBV_ILN_4333 
912 |a GBV_ILN_4335 
912 |a GBV_ILN_4338 
912 |a GBV_ILN_4346 
912 |a GBV_ILN_4367 
912 |a GBV_ILN_4393 
912 |a GBV_ILN_4700 
912 |a GBV_ILN_4753 
951 |a AR 
952 |d 27  |j 2013  |e 3  |h 433-450