| Zusammenfassung: | Prior research examines several knowledge management processes, considering each as universally appropriate. Instead, we propose that the context influences the suitability of a knowledge management process. We develop a contingency framework, including two attributes of the organizational subunit's tasks: process or content orientation, and focused or broad domain, and links knowledge management processes to them: intemalization for focused, process-oriented tasks; extemalization for focused, content-oriented tasks; combination for broad, content-oriented tasks; and socialization for broad, process-oriented tasks. The empirical research was done at the Kennedy Space Center (KSC), based on several interviews and survey data from 159 individuals across 8 subunits. The results supported the contingency framework. All the knowledge management processes except extemalization had a positive impact in the expected cell. At the overall level, combination and extemalization, but not intemalization and socialization, affect knowledge satisfaction. Some implications for practice and research are identified.
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