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|a Konflikt- und Gefahrensituationen in Bibliotheken
|b ein Leitfaden für die Praxis
|c Martin Eichhorn
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|a konfliktsituationen
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|a 3., überarbeitete und erweiterte Auflage
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|a Berlin
|a Boston
|b De Gruyter Saur
|c [2015]
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|c © 2015
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|a X, 189 Seiten
|c 23 cm
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|a Text
|b txt
|2 rdacontent
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|a ohne Hilfsmittel zu benutzen
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|a Literaturverzeichnis Seite 176-186
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|t Andere Institutionen mit PublikumsverkehrKommunikation in Konfliktsituationen ; Verhalten bei Betriebsstörungen : verhalten bei kBetriebsstörungen ; Schlafende Nutzerinnen und Nutzer ; Übel riechende Nutzerinnen und Nutzer ; Auffällige Jugendgruppen, auffällige Kinder ; Interkulturelle Kontakte und Nutzer mit Migrationshintergrund ; Alkohol- und Drogenkonsum ; Psychisch auffällige Nutzerinnen und Nutzer ; "Übermässig geschwätzige" Nutzerinnen und Nutzer ; Mobiltelefone ; Sachbeschädigungen ; Diebstahl ; Einbruch ; (Vermeintlicher) Bombenfund ; Beleidigungen ; Bedrohungen ; Amok ; Bewaffneter Raubüberfall ; "Bibliotheksverfolger", Stalker und sexuelle Belästigung ; Nutzer mit offenbar pädophiler Neigung ; Kindesmisshandlung und -vernachlässigung ; Hausverweis und Hausverbot ; Kollegiale Unterstützung ; Dokumentation der Vorfälle ; Ernst erfordert Ernst : Eigensicherung vor Schadenseintritt ; Konflikte und Handgreiflichkeiten unter Nutzerinnen und Nutzern ; Hilfe übers Telefon ; Lautsprecherdurchsagen ; Private Sicherheitsdienste ; Die Polizei als Partnerin ; Handlungsempfehlungen für Feuerwehreinsätze
|r Niels Peters
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|t Notfall- und Evakuierungskonzept
|r Milena Pfafferott
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|t Shitstorm : Der Sturm der Entrüstung aus dem Internet
|r Oke und Anna-Julia Simon
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|t Innenarchitektur und Infrastruktur.
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|a "Dieser bekannte Leitfaden basiert auf den Erfahrungen, die in Bibliotheken mit Konflikt- und Gefahrensituationen gesammelt wurden. Er hat die Prävention im Blick und zeigt Lösungswege auf, um schwierigere Situationen zu bewältigen. Neue Themen in der dritten Auflage sind z.B. Konfliktsituationen im Zusammenhang mit dem Internet (wie Flashmob, Shitstorm), Feuerwehreinsätze im Haus sowie Notfall- und Evakuierungskonzepte" --
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|a Libraries
|x Security measures
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|x Safety measures
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|a Libraries
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