Anchorage : Visual Analysis of Satisfaction in Customer Service Videos Via Anchor Events

Delivering customer services through video communications has brought new opportunities to analyze customer satisfaction for quality management. However, due to the lack of reliable self-reported responses, service providers are troubled by the inadequate estimation of customer services and the tedi...

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Veröffentlicht in:IEEE transactions on visualization and computer graphics. - 1996. - 30(2024), 7 vom: 05. Juni, Seite 4008-4022
1. Verfasser: Wong, Kam Kwai (VerfasserIn)
Weitere Verfasser: Wang, Xingbo, Wang, Yong, He, Jianben, Zhang, Rong, Qu, Huamin
Format: Online-Aufsatz
Sprache:English
Veröffentlicht: 2024
Zugriff auf das übergeordnete Werk:IEEE transactions on visualization and computer graphics
Schlagworte:Journal Article