The role of expectations in patient satisfaction with medical care
The purpose of this article is to review research about the role of expectations in patients or consumer satisfaction and to identify theories to account for the process by which patient satisfaction is achieved. Studies are examined to suggest how expectations and satisfaction may be defined or mea...
| Veröffentlicht in: | Journal of health care marketing. - 1980-1981. - 7(1987), 4 vom: 28. Dez., Seite 16-26 |
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| 1. Verfasser: | |
| Weitere Verfasser: | , , |
| Format: | Aufsatz |
| Sprache: | English |
| Veröffentlicht: |
1987
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| Zugriff auf das übergeordnete Werk: | Journal of health care marketing |
| Schlagworte: | Journal Article Research Support, U.S. Gov't, P.H.S. Review |