Understanding User Responses to Information Technology: A Coping Model of User Adaptation

Understanding User Responses to Information Technology: A Coping Model of User Adaptation

This paper defines user adaptation as the cognitive and behavioral efforts performed by users to cope with significant information technology events that occur in their work environment. Drawing on coping theory, we posit that users choose different adaptation strategies based on a combination of pr...

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Bibliographische Detailangaben
Veröffentlicht in:MIS Quarterly. - Management Information Systems Research Center, University of Minnesota. - 29(2005), 3, Seite 493-524
1. Verfasser: Beaudry, Anne (VerfasserIn)
Weitere Verfasser: Pinsonneault, Alain
Format: Online-Aufsatz
Sprache:English
Veröffentlicht: 2005
Zugriff auf das übergeordnete Werk:MIS Quarterly
Schlagworte:Coping theory User adaptation IT appropriation Individual performance Economics Applied sciences Behavioral sciences Business
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520 |a This paper defines user adaptation as the cognitive and behavioral efforts performed by users to cope with significant information technology events that occur in their work environment. Drawing on coping theory, we posit that users choose different adaptation strategies based on a combination of primary appraisal (i.e., a user's assessment of the expected consequences of an IT event) and secondary appraisal (i.e., a user's assessment of his/her control over the situation). On that basis, we identify four adaptation strategies (benefits maximizing, benefits satisficing, disturbance handling, and self-preservation) which are hypothesized to result in three different individual-level outcomes: restoring emotional stability, minimizing the perceived threats of the technology, and improving user effectiveness and efficiency. A study of the adaptation behaviors of six account managers in two large North American banks provides preliminary support for our model. By explaining adaptation patterns based on users' initial appraisal and subsequent responses to an IT event, our model offers predictive power while retaining an agency view of user adaptation. Also, by focusing on user cognitive and behavioral adaptation responses related to the technology, the work system, and the self, our model accounts for a wide range of user behaviors such as technology appropriation, avoidance, and resistance. 
540 |a Copyright 2005 The Management Information Systems Research Center (MISRC) of the University of Minnesota 
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650 4 |a Economics  |x Economic disciplines  |x Financial economics  |x Banking  |x Bank management 
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700 1 |a Pinsonneault, Alain  |e verfasserin  |4 aut 
773 0 8 |i Enthalten in  |t MIS Quarterly  |d Management Information Systems Research Center, University of Minnesota  |g 29(2005), 3, Seite 493-524  |w (DE-627)341354597  |w (DE-600)2068190-2  |x 21629730  |7 nnns 
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